Frequently Asked Questions

We firmly believe that a great picture tells a 1000 words. We have a specialised camera for indoor work that takes photos that look as natural as possible. We attract the right kind of potential tenants for your property by advertising all vacant properties on Trade me with 15-20 photos. We also carry out all reference, rental history and credit checks as a part of our rigorous tenant screening process.

90% of our properties are tenanted within the first week of advertising due to right pricing and strong rental demand in Tauranga.

We charge an all-inclusive 6% +GST fixed fee for property management services because we believe fees should be transparent, simple and inclusive of the basic services you’d normally expect from a property manager. We do not add additional fees for organising maintenance and tradesmen or any general administration. Want to know more about our fees? Please call us on 0274543038 or email us at mike@focuspm.co.nz

As part of our overall property management service your rental income will be credited to your nominated bank account on a fortnightly basis.

We’ll work with you or your nominated tradespeople to have your property maintained. Alternatively we can entirely manage any maintenance using our preferred tradespeople or own maintenance team.

Yes, we understand that most landlords value their time greatly and don’t want multiple phone calls regarding small issues. In fact, we prefer to obtain permission from landlords to manage properties on a limited discretionary basis. This means that we can take maintenance action quickly with minimum disruption to both tenant and landlord. This approach saves money and time for everyone.

We can directly provide and manage property maintenance services. This includes services such as gardening, cleaning or other general maintenance. Fees for maintenance services will be calculated and quoted per job, and do not come under the standard property management fee structure.

As part of our property management services your property will be physically inspected every 3 months and a property inspection report will be uploaded to your portal.

We continually evaluate current market pricing from a number of data sources. We then assess expected rental return for our clients’ properties against current market pricing and conditions. When will you increase the rent? We review rental returns annually and make recommendations based on market conditions and other influencing factors.

The short answer is because we are rental property management specialists and property investors ourselves – it’s what we live and breathe, property management and investment is all we do. We are a niche-dedicated agency with the landlord’s interests at heart.

This depends on current market demand. However, the better presented your property is, the faster your property will rent. If your property is in a higher rental range or a little dated then it may take longer to find the right tenant, but in the end you will feel more reassured renting to a high quality tenant.

If you currently have property managed by another agent please call us on 0274543038 and we will arrange for a smooth transition. We’ll take care of the whole process from collecting the keys, transferring relevant paperwork, and notifying your tenant. We’ll also arrange a convenient time to carry out an inspection to ensure there are no outstanding maintenance issues and to familiarise ourselves with the property.

Do you have a question that isn’t here? Please call us on 027 454 3038 or email us at mike@focuspm.co.nz and we’ll get back to you within 24 hours.